Clean rooms with a seaview

Breakfast arrangements

We had an overnight stay for the rugby weekend and it fully met our needs and expectations. The location was great as it have us an opportunity to have long walks along the very clean promenade. All facilities were available at an excellent price for the stay.

Breakfast was excellent, catering for all tastes. Staff were welcoming and the bedrooms although a little dated were clean with good quality bedding and freshness.

Understaffed at breakfast- I think there were only 3 waiters on for a whole staff. They did an excellent job in extreme circumstances. Noise from the room next door I terms of partying was excessive from 2-430 am so walls thin!

This hotel is now called the Grand and not the Hilton. I last stayed here in 2010. Since then it would appear that no work had been done to our room. The tiles in the bathroom were shabby. The carpet in the bedroom had stains on it. The room, generally, was tired. When we arrived, there was excrement in the toilet which took 3 flushes to send on its way. The bed linen was however, very clean. The breakfast was okay though they kept running out of hot food. I (and other guests) had to wait a long time for the full English breakfast because they were "a chef down". Windows in the whole establishment are in need of a good cleaning. Sofas in the reception area were split with stuffing coming out

Reception staff and breakfast staff were friendly and helpful. I'm not sure but, because of the way the hotel was designed, all rooms have a sea view?

Money needs to be spent on this place to get it back up to scratch

Good location, right on the beach with the tramline outside as well as a bus stop Clean rooms

It’s not called the Hilton anymore It shouldn’t be advertised as that! Tired rooms in serious need of renovation Disinterested staff No mention of needing to pay for parking until you arrive at reception and made to pay £7 per day The lifts were touch and ago as to whether they worked or not